Panera Bread

Reviews about Panera Bread

• 3 / 5

  By Jillian Groulx
  The woman at the speaker was nice enough- the words she was saying were nice, her tone was otherwise. Whatever. The girl at the window, however, was hostile at best. She angrily announced my total, no greeting, not even eye contact, I told her I had a "My Panera" account to earn points for my purchase. She sighed, as though I'd just asked her to run around the block for me, asked "what's the number?", tapped her nails on the counter, loudly and impatiently, (at me or the computer I'm not sure), said nothing to verify if the account even popped up, repeated my total, took my card, and handed me my bag with my card. She never verified the order or any other normal fast food script.
  I think i heard a "mhm, you too" through all but gritted teeth after I wished her a good day. I got home and there wasn't even a spoon or napkin in the bag. Luckily, I'm just lazy, on my day off, and was getting lunch to bring home where I have spoons on hand. If I was going back to work or something, I'd have been pissed. Just do your job and stop treating customers like they're doing you a disservice by being a patron to the company you CHOSE to work for. This gets under my skin so badly.
  The food was great as always, luckily for me.
  
  Edit: I just realized they also gave me bread instead of chips as my side. Not the end of the world, but just annoying. She repeated the order back correctly at the speaker- where was the disconnect?
  March 26, 2017